APPOINTMENT ARRIVAL TIME

PIEASE ARRIVE ON TIME FOR YOUR APPOTMENT AS WE MAY NOT BE ABLE TO ACCOMODATE YOU IF THERE ARE BOOKINGS AFTER YOUR ALLOCAED TIME SLOT. IF YOU ARE RUNNING LATE OR CAN NOT MAKE YOUR APPOINTMENT. PLEASE BE CONSIDERATE TO GIVE US A CALL AND WE CAN ADVISE.

CANCELLATION POLICY

At D’lux Nails we have a strict cancellation policy in order to conform to the high demand of appointments. This policy applies across the our whole booking system whether the appointment is booked in person, via phone, email or via our website. Please allow up to 24 hours to cancel or reschedule appointments, and we will always be happy to accommodate your schedule to the best of our ability. Customers who arrive more than ten minutes late for their appointments will risk losing their appointment time and may not be able to reschedule for a similar time slot. Please note in the event of a late arrival, we may not be able to carry out the complete treatment. Please be advised that a series of no-show and repeat cancellations can result in a prevention of you being able to book any future appointments in advance. You will still be eligible for our walk in service and will be seen to by the next available technician/beauty therapist.

COMPLAINTS

If you wish to file a complaint please forward this to Dluxnails@hotmail.com . We very much value your opinion.